How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. If you need assistance, please call 800-217-4820.
Does MAAZ Products test on animals?
MAAZ Products does not test their products on animals, nor do we have any other parties, for example vendors or suppliers, test on animals on behalf of MAAZ Products.
Where is my order?
You can access your order status and history by signing clicking on the "order status" tab under menu. You can also email us at firstname.lastname@example.org or call 800-217-4820.
Where do you ship from?
All MAAZ Products are shipped from our warehouse in Los Angeles, CA.
Does MAAZ Products contain parabens or sulfates?
MAAZ Products are free of parabens, phthalates, and sodium lauryl sulfates.
Do you ship internationally?
Yes, we ship worldwide for your convenience. Orders shipping outside of US will normally take up to 10-15 days.
Can I change or cancel my order?
Due to our extremely fast shipping, we will not be able to cancel orders after they are placed. Your order is immediately processed and shipped. You may call 800-217-4820 and speak to one of our customer service representatives for additional assistance.
Can I return or exchange an item?
Please refer to Returns section on the bottom left hand side of the website for details.
If I received the wrong product, can I return it?
If your online order is incorrect or not as expected, please contact us immediately for further assistance.
If my product is on back-order, can I still purchase it?
Yes you absolutely can. By placing an order, you reserve your product and once we are back in stock, we will send your MAAZ product to you right away!
Where are your products made?
All of our products are made in USA.
Can I leave the masque treatment overnight?
Yes. Make sure to rinse the treatment thoroughly if left overnight.
Can I use the smoothing balm on dry hair?
Yes. You may use the smoothing balm through the day to tame frizz and smoothen.
Can I use the silk oil on damp hair?
Yes. Using the silk oil on damp hair will help reduce dry time and maintain frizz.